Sandeep Lil

Provided L1, L2, and L3 technical support for client applications and infrastructure, ensuring timely issue resolution. Managed incident, service request, and problem tickets, prioritizing based on SLA and monitoring response times.

Led planning, execution, and testing for a strategic upgrade of a graphic design SaaS platform, collaborating with a team of 6 designers. Initiated B2B white-labeling services and led client onboarding, delivering 2,000+ custom design templates and logos.

Delivered a comprehensive ERP solution for a school-trust client, streamlining class scheduling, student enrollment, and syllabus management. Directed a full-suite HRMS covering employee information, recruitment, payroll, and workforce analytics.

Introduced Agile methodology in collaboration with the CEO and client stakeholders, leading daily stand-ups, sprint planning, and backlog grooming with a team of 15+. Built the Aarogya Sanjeevani health insurance product end-to-end, including quote creation, underwriting, policy issuance, and Google Pay integration.

Managed enterprise IT projects, resources, and budgets using Microsoft Project Online and PWA, delivering multiple change requests as part of a 4-person team. Developed a workplace safety product end-to-end, enabling hazard reporting and incident investigation.

Took on a delivery-focused role covering end-to-end business requirements analysis and implementation of Microsoft Project Portfolio Management (PPM) solutions, including Project Server and Project Online. Supported configuration, deployment, administration, and customization.

Pursued a Bachelor of Technology in Computer Science and Engineering from Rajasthan Technical University, Pali Marwar, from 2015 to 2019.