At GyanSys InfoTech, I lead a 22-member cross-functional delivery and operations team supporting product enhancements and service management for a major life sciences client. I delivered 70+ user stories and achieved 98% SLA compliance with zero breaches.
I improved mean time-to-resolve by 57% month-over-month and reduced the backlog by 63% year-over-year through dependency management and ticket prioritisation. I also managed and resolved 500+ incidents and service requests.
Earlier, I engineered a Smartsheet change request tracking system at GE Vernova that cut process delays by 30%. At Amadeus Software Labs, I optimised Angular UI components and back-end API integrations and resolved 100+ technical support tickets.
