Santhosh Kumar

Define product strategy and maintain roadmap for Life and Health insurance platforms; lead cross-functional teams to deliver implementations and drive product releases that meet regulatory and customer requirements.

Led end-to-end product strategy and delivery for digital Life, Health, and Pensions platforms; defined roadmaps, prioritized backlog, drove implementations across regions, and improved product stability and regulatory compliance.

Managed requirements, scope, and delivery for insurance product implementations; ensured on-time, on-budget quality deliveries and coordinated change requests and customer escalations.

Managed product consulting and implementation teams for core insurance deliveries, led blueprint and requirement phases, and oversaw multi-country implementations and portal product stability.

Acted as liaison between compliance and business to implement control initiatives, perform audits, and manage change programs for claims and policy servicing modules.

Managed offshore life new business and underwriting teams for a major North American insurer, improving TAT and quality through process rationalization and accelerated underwriting initiatives.

Handled underwriting and medical network operations, managed TPAs and medical billing, held underwriting authority up to INR 10,000,000 and led system enhancement requirements for underwriting workflows.

Completed an MBA with specialisation in HR & Operations in 2009.

Completed a Bachelor of Science degree in 2003.

Completed the Product Management eMDP executive management development programme.

Completed a Postgraduate Diploma in Bio-Informatics in 2005.

Completed the Associate, Life Management Institute (ALMI) credential.