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San D

@sand

Message

I improve customer operations, resolve escalations, and launch compliant campaigns across remote teams.

India

Message

At DemandX, I manage high-volume claimant intake, coordinate Jira tasks and TRDs, configure CRM tools, and monitor campaign performance to maintain quality and compliance.

Across Teleperformance and Personiv India, I resolved customer issues, managed escalations, analyzed interaction data, coached peers, and improved quality-control processes while exceeding performance goals.

Experience

Work history, roles, and key accomplishments

Current

Senior Executive – Customer Operations

Current

DemandX

May 2025 - Present (1 year 5 months)

Managed high-volume claimant intake calls with accuracy and empathy, ensuring compliance with call flows and quality benchmarks. Led end-to-end project setup by coordinating Jira tasks, managing TRDs, and configuring CRM tools for seamless campaign launches.

Jira Vici Yonix CRM Quality Assurance Compliance Project Coordination Campaign Management Process Improvement

Senior Customer Service Associate

Teleperformance

Mar 2024 - May 2025 (1 year 2 months)

Resolved customer inquiries via phone and email by assessing needs and delivering tailored solutions. Managed escalations end-to-end and analyzed interaction data to support quality scoring initiatives.

Customer Service Phone Support Email Support Escalation Management Quality Scoring Data Analysis

Senior Sales Executive

Personiv India Pvt. Ltd.

Oct 2019 - Sep 2023 (3 years 11 months)

Delivered customized solutions aligned with client specifications and quality standards, consistently surpassing monthly performance goals. Mentored peers in sales techniques and optimized quality-control procedures to increase operational productivity.

Sales Client Management Quality Control Mentorship Communication Skills Performance Improvement