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S Anandu User

@sananduuser

Application Support Engineer at Cognizant Technology Solutions who migrated Apollo Update from Solaris 10 to Solaris 11 and refactored its C++ applications.

India

Message

At LexisNexis GRI, I contributed to the Apollo Update migration from Solaris 10 to Solaris 11, refactoring and redeveloping C++ applications for compatibility. I also used Jenkins to automate builds and deployments.

In the Comerica Bank Project, I provide L2 application support, monitor applications with Dynatrace, and handle incidents, problem tickets, and change requests. I use SQL for troubleshooting and reporting, and coordinate with database, Windows, and Unix teams to resolve production issues.

Experience

Work history, roles, and key accomplishments

Current

Application Support Engineer

Current

Comerica Bank Project

Dec 2023 - Present (2 years 10 months)

Functioned as an L2 Application Support Engineer, handling incidents and service requests in ServiceNow with strict SLA adherence. Performed continuous monitoring, root cause analysis, and implemented permanent fixes to enhance system reliability.

ServiceNow Dynatrace SQL Google Data Studio Incident Management Problem Management Change Management SLA Monitoring Confluence Salesforce Converge

Current

Application Support Engineer

Current

Cognizant Technology Solutions

Dec 2022 - Present (3 years 10 months)

Provided L2/L3 application support for enterprise applications, ensuring SLA compliance through proactive monitoring and root cause analysis. Managed incidents, changes, and problems while collaborating with cross-functional teams to maintain high service availability.

Application Support Incident Management Problem Management Change Management Dynatrace Splunk SQL ServiceNow ITIL Agile Jenkins C++Shell Scripting Salesforce Converge

Application Support Engineer

LexisNexis GRI

Dec 2022 - Dec 2023 (1 year)

Served as an L3 Application Support Engineer, providing troubleshooting and long-term solutions for complex incidents. Led the Apollo Update migration project, refactored C++ applications, and automated builds with Jenkins.