At Propel Physiotherapy, I coordinate daily administrative operations and manage appointment scheduling for 35+ clinicians. I also handle WSIB and MVA files, working with lawyers, case managers, and insurance adjusters to coordinate documentation and outstanding requirements.
I manage client inquiries, invoices, payments, and accounts receivable, and train employees on administrative procedures and clinic software. In my previous Clinic Administrative Assistant role, I contributed to a 20% reduction in outstanding balances and a 25% improvement in administrative response times.
