Samya Kapur
@samyakapur
Insurance Operations Analyst with 5+ years in P&C claims processing, underwriting support, and SLA-driven operations.
IndiaWhat I'm looking for
I’m an Insurance Operations Analyst with 5+ years of experience, including 3+ years in Property & Casualty (P&C) insurance operations within the Canadian market. I’m known for claims processing (FNOL), underwriting support, risk assessment, and policy lifecycle management across high-volume, SLA-driven workflows—consistently validating documentation and driving accuracy and turnaround time improvements in compliance-heavy environments.
In my roles, I processed complex insurance cases while ensuring regulatory compliance and audit readiness. I supported end-to-end FNOL intake and claims documentation review, strengthened case routing and readiness by catching discrepancies early, and executed policy lifecycle activities (issuance, endorsements, renewals, cancellations) with high data accuracy. I also bring a strong operational mindset from leading teams and handling escalations in fast-paced service environments.
Experience
Work history, roles, and key accomplishments
Insurance Agent & Underwriter
Square One Insurance
Oct 2024 - Nov 2025 (1 year 1 month)
Evaluated and processed 1,200+ P&C insurance applications annually, improving risk selection and underwriting accuracy. Supported FNOL intake, validated claims documentation for compliance, and executed policy lifecycle activities (issuance, endorsements, renewals, cancellations) while meeting SLA/quality targets.
Assessed 500+ P&C insurance cases monthly by evaluating risk, eligibility, and coverage alignment. Managed claims intake (FNOL), ensured documentation completeness before escalation, and collaborated with claims teams to update and close cases within defined TATs.
Lead Guest Services Agent
Distillery District Corporation
Sep 2021 - Oct 2022 (1 year 1 month)
Managed reservation operations and system data coordination in a high-volume environment, resolving escalations and complex cases. Ensured operational efficiency and consistent service-standard adherence.
Front Line Supervisor
Recipe Unlimited Corporation
Jul 2020 - Sep 2021 (1 year 2 months)
Led a team of 15+ front-line associates, improving customer satisfaction and operational outcomes. Implemented process improvements that reduced operational costs by 5% and increased customer satisfaction by 15%, while delivering training to align team performance with company standards.
Supported Marriott Bonvoy loyalty operations for 2,000+ members by handling high-volume inquiries and resolving service requests. Managed membership transactions with accurate data documentation and compliance with brand policies and program guidelines.
Education
Degrees, certifications, and relevant coursework
Seneca College
Graduate Certificate, Global Hospitality Operations Management
Completed a Graduate Certificate in Global Hospitality Operations Management at Seneca College in 2021.
Guru Gobind Singh Indraprastha University
Bachelor's degree, Hotel Management
Earned a bachelor's degree in Hotel Management from Guru Gobind Singh Indraprastha University in 2018.
Seneca College
Graduate Certificate, Global Hospitality Business Development
2020 -
Started a Graduate Certificate in Global Hospitality Business Development at Seneca College in 2020.
Availability
Location
IndiaAuthorized to work in
Job categories
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