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Sam User

@samuser11

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Trading specialist with expertise in operations and project management.

India

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What I'm looking for

I am looking for a role that fosters growth, encourages innovation, and values collaboration within a dynamic team environment.

I am a seasoned Trading Specialist with a strong background in operations and project management. My journey has been marked by delivering market-moving trading insights and leading Agile-driven projects, including a successful cash crypto launch and e-commerce operations for multiple websites. My expertise in equity, derivatives, and electronic trading has allowed me to optimize workflows and enhance client satisfaction significantly.

Throughout my career, I have demonstrated a commitment to operational excellence, achieving a 25% reduction in query times and enhancing logistics workflows across various sectors. As a fluent German language expert, I have expanded market reach through effective translation and content creation for global clients. My leadership skills have enabled me to train and develop over 10 leaders, driving team performance and ensuring seamless project delivery.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Executive & German Content Writer/Translator

Current

Smarter Surfaces

May 2023 - Present (2 years 3 months)

Enhanced online sales by optimizing WooCommerce orders and content across 12 websites & Amazon Marketplace, improving page load speed by +20%. Drove German market growth by translating and crafting product descriptions and marketing copy, increasing click-through rates by +10%.

WooCommerce WordPress SEO Content Writing Website Optimization

Associate Project Manager

IG Group

Jun 2018 - Present (7 years 2 months)

Launched a cash crypto product, spearheading database upgrades and delivering on time using Agile and Scrum, saving 2 weeks on the timeline. Improved trading project operations by analyzing data, cutting inefficiencies by +15% in the crypto cash product/derivatives space.

Agile Scrum Project Management Cryptocurrency Derivatives Jira SDLC

Team Lead - Trading Services

IG Group

Jun 2018 - Present (7 years 2 months)

Boosted client satisfaction +30% by leading the Live Chat Enhancement project, making web chat the top channel for derivatives and CFDs sites. Slashed query delays 25% as CA-TS project manager, applying Lean Six Sigma to Trading work-cycle processes.

Client Services Six Sigma Operations Process Improvement Stakeholder Management Trading CFDs

German Sr. Analyst - Trading Services

IG Group

Jun 2018 - Present (7 years 2 months)

Resolved trade queries for CFDs, Spread Betting, and Equity Dealing, supporting client queries in English and German. Influenced trading decisions, producing research reports and recommendations from global market analysis (stocks, indices, options, forex, cryptos).

Trading Market Analysis Equity Trading Cryptocurrency CFDs

Logistics Support Specialist

PharmaFocus AG

Jun 2016 - Present (9 years 2 months)

Achieved 98% on-time delivery of pharmaceutical orders, applying Lean principles to streamline logistics & shipping. Strengthened compliance, upholding strict quality standards for medical product and equipment storage and sorting processes.

Operations Process Improvement Supply Chain Management

Freight Operations Staff

UPS

Dec 2012 - Present (12 years 8 months)

Increased efficiency 15%, optimizing freight workflows in a high-volume environment. Met 100% of daily targets, collaborating with teams to refine delivery processes and hit deadlines.

Freight Processing Process Improvement Operations Management Team Collaboration

Education

Degrees, certifications, and relevant coursework

Golden Gate University

Master of Science, Project Management in IT Management Concentration

2018 -

Focused on IT Management, gaining expertise in project management methodologies and their application within technology-driven environments. Developed skills in leading complex projects and optimizing IT operations.

STH Basel Universitäre Theologische Hochschule

Bachelor in Theology, Theology

2018 -

Completed a Bachelor's degree in Theology, providing a strong foundation in theological studies. This program enhanced critical thinking and analytical skills.

School of Humanities and Science JMEM

Program, Global Worldview

2018 -

Participated in the Global Worldview Program, focusing on humanities and science. This program broadened understanding of global perspectives and interdisciplinary studies.