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Saritha shivshankar

@sarithashivshankar

Assistant Manager, Operations at S&P Global, managing 18 analysts and applying AI tools to streamline reporting and knowledge sharing.

India

Message

At S&P Global, I manage a team of 18 analysts, coordinate daily work, and monitor quality and turnaround times. I also use Microsoft Copilot and Canva AI to streamline reporting workflows and create leadership communications.

At Morningstar, I managed teams of analysts and worked on Debt Capital Structure operations, research, and methodology development. I supported process improvements, maintained SOPs, and coached team members.

As a Translation Content Specialist at Morningstar, I led four associate specialists and created translation memories and a data dictionary for non-English languages. I also supported UAT and conversion workflows using tools including Docxtract and Enhanced PDFBox.

Earlier at S&P Global, I worked across financial data research, translation, and operations, including Fixed Income securities and financial dictionaries. I contributed to Project Lotus operations transition and built a Chrome Extension project to detect and correct mistranslations across languages.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager Operations

Current

S&P Global

Mar 2025 - Present (1 year 7 months)

Drive and manage a team of 18 analysts, overseeing daily workflow, performance monitoring, and quality evaluations. Mentored team members on career development and automation strategies, and leveraged AI tools for communication and reporting.

Team Management Workflow Management Performance Monitoring Quality Control Mentorship Microsoft Copilot Canva AI Spark Gemini NotebookLM

Senior Operations Team Leader

Morningstar

Jan 2024 - Mar 2025 (1 year 2 months)

Managed a team of 12 analysts, overseeing daily staffing, resource allocation, and performance optimization. Coached and mentored team members, set KPIs, and ensured team targets for productivity, quality, and timeliness were met.

Team Management Staffing Resource Allocation Performance Optimization Coaching Mentorship KPI Management Productivity Quality Timeliness

Senior Process Specialist

Morningstar

Jan 2023 - Dec 2023 (11 months)

Managed a team of 12 data analysts and served as subject matter expert for the DCS team. Conducted research and analysis, collaborated with methodology teams, and led group projects as team leader/SME.

Data Operations Subject Matter Expertise Research Analysis Methodology Development Team Leadership Stakeholder Management SOPs Mentorship Quality Control

Translation Content Specialist

Morningstar

Mar 2020 - Dec 2022 (2 years 9 months)

Led a team of four associate translation content specialists, created translation memories and data dictionaries, and served as primary contact for conversion and translation. Conducted UAT on translation tools and provided floor support.

Translation Localization Team Leadership Translation Memory Data Dictionary UAT Systran SDL Microsoft Translator ABBYY PDFBox EnhancedPDF Docxtract Training Automation

Junior Data Analyst - Lead Data Analyst

S&P Global

Mar 2006 - Mar 2020 (14 years)

Led and managed a team of 6 members, assigning daily workloads and ensuring timely completion. Conducted research and analysis, delivered mentoring and training, and collaborated with QC team to identify process gaps.