Samukelisiwe Makhanya

I am a dedicated Consumer Operations Specialist with over 9 years of experience in providing exceptional customer service. My expertise lies in resolving customer issues and ensuring their satisfaction through effective communication and problem-solving skills. Currently, I work at TransUnion, where I handle inbound and outbound calls, manage customer queries, and contribute to a positive customer experience by providing quick and accurate responses.

Throughout my career, I have developed strong administrative skills, including data entry, database management, and document organization. My previous role as an Administration Clerk at Project Empower honed my ability to multitask and maintain a well-organized office environment. I am proficient in various software packages, including Microsoft Office and CRM systems, which enables me to efficiently manage customer interactions and support operations.

In addition to my technical skills, I am fluent in both isiZulu and English, allowing me to effectively communicate with a diverse clientele. I am passionate about fostering a collaborative team environment and am always eager to contribute to the success of my team and organization.