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Samuel Touma

@samueltouma

HR Manager at HOK who created a firmwide Smartsheet recruiting system and leadership training on multigenerational workplace dynamics.

United States

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At HOK, I advised studio leadership on workforce planning, performance, and coaching, and managed HR cycles and operations for a 100+ employee studio. I also created a Smartsheet recruiting and project-management system that was adopted firmwide.

At PSBusinessParks, I created the company-wide annual review process and Employee Engagement Survey, working directly with the CEO, COO, and CFO. Earlier, I supported HRIS implementations at Alliance College-ReadyPublicSchools and developed and delivered mortgage insurance claims auditing training at Bank ofAmerica.

Experience

Work history, roles, and key accomplishments

Associate, Human Resources Manager

HOK

Aug 2021 - Mar 2026 (4 years 7 months)

Served as day-to-day HR advisor to the Studio Principal and regional discipline leaders, and owned internal studio communications. Ran annual performance review, compensation, and engagement cycles for a 100+ employee studio.

HR Management Performance Management Employee Engagement Workforce Planning Smartsheet ChatGpt Microsoft Copilot Training and Development Onboarding Compliance

Human Resources Manager

PS Business Parks

Dec 2015 - Jul 2021 (5 years 7 months)

Partnered with CEO, COO, and CFO on company-wide people initiatives, supporting 300+ employees across 6 states. Led HRIS transition from Paychex to ADP and designed the annual review process and engagement surveys.

HR Management HRIS ADP Paychex Employee Engagement Compensation Benefits Administration Compliance Workforce Analytics

Senior Human Resources Representative

Alliance College-Ready Public Schools

Jul 2012 - Nov 2015 (3 years 4 months)

Maintained personnel records and HR data for 400+ employees across corporate office and eight school sites. Served as functional lead on Epicor HRIS implementation, handling data migration, testing, user training, and report building.

HR Operations HRIS Epicor Data Migration User Training Benefits Administration Compliance Exit Interviews

Foreclosure Specialist I | Training & Development

Bank of America

May 2010 - Jul 2012 (2 years 2 months)

Developed Mortgage Insurance Claims Auditing training procedures and delivered classroom training to in-state and out-of-state associates. Audited trainee work and maintained procedural manuals and training plans.

Training and Development Curriculum Design Audit Process Improvement