Open to opportunities

Samuel Takai

@samueltakai

Message

IT Support Specialist focused on cloud-backed troubleshooting and customer service.

South Africa

Message

What I'm looking for

I seek hands-on IT support roles where I can combine cloud administration (Azure), troubleshooting and excellent client-facing service, with opportunities for certification growth and mentorship.

I am an IT Support Specialist with 7+ years of customer service experience and hands-on technical troubleshooting across Windows, Linux and mobile devices. I use remote support tools such as Spiceworks and AnyDesk, document and escalate tickets, and I combine technical know-how with patient, client-focused communication.

I'm a Google-certified Cybersecurity Analyst actively pursuing the Microsoft Azure Administrator (AZ-104) certification, with practical experience administering Azure VMs, storage, RBAC and networking. I practice home and freelance projects — from POS and network troubleshooting to malware removal — and contribute to the Microsoft Learn and broader IT/cybersecurity communities.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Engen Belaphil

Jan 2017 - Jan 2024 (7 years)

Provided on-site and remote technical and customer support at retail locations, troubleshooting POS systems, mobile devices, and network issues while escalating complex incidents to IT staff and training new employees.

Windows Linux Spiceworks POS Troubleshooting DNS VPN Ticketing

Freelance IT Support

Independent

Delivered remote IT support and system administration for small businesses and individuals, performing software installation, malware removal, email configuration, and Azure VM/storage tasks to improve system reliability.

Spiceworks Azure Storage RBAC Remote Support