samuel mabaso

I'm an operations and quality professional with over 9 years at FNB, one of South Africa's largest banks. I've worked across the business, from the front line to the back office to process improvement, which gives me a practical view of how operations run end to end.

Career highlights

• Quality & Process Analyst (IT service management), 2025–2026: Analysed service processes to identify gaps and bottlenecks, recommended improvements, and reported findings to stakeholders.

• Quality Assurer, 2022–2025: Monitored quality and compliance, produced performance reports, and coached staff to improve service and accuracy.

• Business Analyst mentorship programme, 2023: Completed a part-time BA programme alongside my QA role, building skills in requirements gathering and process mapping.

• Commercial Advisor (fully remote): Assessed SME credit and financial information, working independently and to deadlines in a remote setup.

• Earlier roles: Support Banker (Private Clients) and Customer Service Representative, which grounded me in client service and banking operations.

Entrepreneurial experience
I founded Sam Support Services (Pty) Ltd, a supply and logistics company. I handle sourcing, supplier coordination, client relationships and delivery myself, and I've secured orders from national retail brands including Foschini, American Swiss, Aldo and The Fix. Running my own business has taught me ownership, problem-solving and how to deliver without big-company resources.

Qualifications
National Diploma in Office Management and Technology (Mangosuthu University of Technology). Certificates include Lean Six Sigma White Belt, Business Analysis Fundamentals, Agile Leadership, Team Leadership, and FirstRand's Service Recovery Programme.

What I'm looking for
Remote roles in operations, process improvement, quality assurance, business analysis or service delivery, ideally in fintech, financial services or service-driven companies. I'm based in South Africa (UTC+2), comfortable working US or European hours, and fluent in English and isiZulu.

How I work
I'm structured, detail-oriented and focused on fixing problems at the root rather than patching symptoms. I communicate clearly with teams and stakeholders, and I'm comfortable working independently.