Samuel Kelechi
@samuelkelechi1
I help SaaS customers onboard, retain, and grow.
NigeriaWhat I'm looking for
I support SaaS customers through onboarding, retention, and day-to-day product questions, delivering chat, email, and phone support across US/EU time zones.
At Chukwuеgo Integrated Concept, I supported 50+ customers daily and maintained a 95% CSAT score. I onboarded new users through product walkthroughs, reducing time-to-first-value by 30%.
I identified upsell opportunities that contributed to a 15% increase in account renewals, while documenting FAQs and help articles that cut repeat tickets by 25%.
I also resolved 80+ customer inquiries weekly, maintained 98% SLA compliance during high-volume launches, and partnered with the product team to report bugs and improve user experience.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Chukwuеgo Integrated Concept
Jan 2024 - Jan 2026 (2 years)
Supported 50+ customers daily via chat, email, and phone with 95% CSAT score. Onboarded new users and reduced time-to-first-value by 30% through product walkthroughs.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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