Samuel Joseph Lecomte

I’m an Account Manager focused on delivering smooth customer experiences and dependable client support. My background blends communication and marketing studies with hands-on work in customer service and social media operations.

At Teleperformance Portugal, I handled client account management and assisted with campaign optimization, while staying autonomous and solution-oriented. I also resolved technical issues related to accounts and proofread content generated by Artificial Intelligence to maintain quality.

In my HelloFresh roles in Zagreb, I managed social media across Instagram, Facebook, and Twitter, while supporting customers with meal plans and subscription management. I worked across phone, chat, WhatsApp, and email, and used CRM tools including Zendesk and Purecloud to manage customer requests effectively.

Before that, I trained new French-speaking and English-speaking collaborators and implemented an index to improve quality and reduce response times. I value clear communication, measurable improvements, and consistent service standards.