At Orange Group, I handled customer enquiries, product orders, complaints, and follow-up requests as a Customer Service Representative / Telesales. I used Salesforce to track customer activity and maintain customer records.
I coordinated with internal teams on orders, delivery issues, and complaints through to resolution. I also made sampling and follow-up calls and supported outreach to potential business customers.
At Fionet (Canada), I worked remotely on customer service tickets, sign-ups, and complaints. I reviewed registration information, escalated service issues, and contacted interested organisations using approved company scripts.
At Beacon Tools, I handled enquiries about industrial materials and manufactured components, coordinated technical requirements with engineers and machinists, and communicated quotations and order details to customers.
