Lawrence Emmanuel

At Applyloop, I led support operations across three service channels, guiding six engineers through complex WordPress and managed hosting issues. I improved resolution time by 35% through structured escalation handling and SLA-focused performance monitoring.

I coach support engineers, resolve high-priority hosting escalations, and conduct website performance audits that improve load speeds. I also partner with Product and Sales teams to align support strategy with customer experience goals.

Previously at 7 Stars, I managed 60+ weekly support inquiries, built Excel tracking workflows, and helped reduce backlog volume by 18%. At Olive Foods, I resolved payment and refund inquiries while maintaining transaction accuracy.

I bring hands-on customer support operations, technical troubleshooting, reporting, workflow optimization, and team coaching to scalable support environments.