Open to opportunities

Samuel Adeniyi

@samueladeniyi

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Customer service professional with strong communication skills, active listening, and CRM-driven client support.

Nigeria

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What I'm looking for

I’m seeking a Customer Service Representative role where I can handle inquiries, resolve complaints, and strengthen client relationships using clear communication, active listening, and CRM tools—helping improve customer satisfaction and organizational growth.

I’m a dedicated, results-oriented English Language graduate focused on delivering excellent customer service through strong communication, interpersonal skills, and problem-solving. I’m known for handling customer inquiries, building positive relationships, and staying professional in fast-paced environments.

I bring hands-on experience using active listening, conflict resolution, and customer complaint handling to turn issues into positive outcomes. I prioritize client satisfaction and approach every interaction with professionalism, empathy, and attention to detail.

Beyond customer support, I’m comfortable working with tools that improve service quality—Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Gmail), CRM tools, record keeping, documentation, and data entry/database management. I also support communication through telephone and email etiquette, social media communication, and virtual meeting platforms (Zoom, Microsoft Teams, Google Meet).

My experience includes production and operations support as a Production Technician & Equipment Control Officer and leadership as a Manager in laundry and dry cleaning services. I’ve also strengthened my people-focused and communication skills through teaching practice and an AI-integrated education project using ChatGPT for secondary school English.

Experience

Work history, roles, and key accomplishments

Phonics & Literacy Instructor

Ebidou Comprehensive Academy

Jan 2025 - Jan 2026 (1 year)

Delivered phonics and literacy instruction as part of teaching experience at Ebidou Comprehensive Academy. Prepared learning materials and supported classroom communication to improve learners' foundational reading and language skills.

Lesson planning Record keeping Attention To Detail Time Management Problem Solving

NYSC Teaching Practice (PPA)

Ruthprevic International School

Jan 2025 - Jan 2026 (1 year)

Completed NYSC PPA teaching practice at Ruthprevic International School, supporting instruction and learner engagement. Strengthened lesson delivery through structured planning, record keeping, and consistent communication with stakeholders.

English Instruction Lesson planning Student Support Record keeping Communication Attention To Detail

Laundry & Dry Cleaning Manager

Dedicated Laundry and Dry Cleaning Services

Jan 2021 - Jan 2025 (4 years)

Managed dedicated laundry and dry cleaning services, handling customer interactions and service delivery. Applied active listening and conflict resolution to address customer needs while supporting team coordination and timely service.

Customer Relationship Management Active Listening Conflict Resolution Team Collaboration Time Management Record keeping

Teaching Intern (English)

Camila Schools

Jan 2023 - Jan 2024 (1 year)

Taught and supported English learning activities at Camila Schools as part of teaching experience. Helped maintain classroom organization, supported learners, and followed documentation and communication routines.

English language teaching Lesson planning Record keeping Student Support Communication Attention To Detail Time Management

Zonal Commandant

Triumphant Rescue and Intelligent Initiative

Jan 2021 - Jan 2024 (3 years)

Worked as a zonal commandant, coordinating initiative activities and supporting organizational operations within the zone. Used effective communication to manage responsibilities, maintain professionalism, and resolve issues as they arose.

Coordination Effective Communicator Active Listening Conflict Resolution Negotiation Problem Solving Record keeping Time Management

Teaching Practice (English)

Ila Grammar School

Jan 2021 - Jan 2023 (2 years)

Completed teaching practice focused on English instruction, supporting classroom delivery and learner engagement. Participated in lesson planning and maintained records while applying clear communication and professional conduct in a school setting.

English language teaching Lesson planning Record keeping Problem Solving Attention To Detail Student Support

Production Technician

CFAO Yamaha Motors

Jan 2018 - Jan 2020 (2 years)

Served as a production technician and equipment control officer, supporting day-to-day production operations and equipment readiness. Maintained operational records and followed office and documentation procedures to support efficient workflows.

Production Support Record keeping Documentation Data Entry Attention To Detail

Instrument Maintenance (Band)

NYSC Musical Band

Jan 2025 - Present (1 year 5 months)

Handled band instrument maintenance as part of NYSC musical band duties. Ensured instruments were properly cared for and supported team readiness through careful attention to detail and organized handling.

Attention To Detail Team Collaboration Time Management Record keeping Communication