Open to opportunities

Samson Masolo

@samsonmasolo

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IT Assistant with strong problem-solving and communication skills.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities and values innovation.

I am a confident and adaptable IT professional with a diploma in Information Technology from Mount Kenya University. My experience spans various roles, including IT Assistant at 360° Cyber Café, where I honed my skills in software updates, customer assistance, and planning for system upgrades. I thrive in fast-paced environments and am committed to delivering high-quality service.

In my previous role as a Sales Agent at Invesco Assurance Company, I successfully generated new business by effectively communicating insurance options to clients. My internship at ST Luke’s Orthopaedic and Trauma Hospital allowed me to gain hands-on experience in network troubleshooting and software installation, further solidifying my technical expertise. I am a fast learner and a practical problem solver, always eager to take on new challenges.

Experience

Work history, roles, and key accomplishments

Current

Driver

Current

Home

May 2020 - Present (5 years 1 month)

Responsible for daily driving tasks and ensuring vehicle maintenance. Managed personal schedule efficiently to meet transportation needs.

Drive Time Management Route Planning

IT Assistant and Sales

360° Cyber Cafe

Feb 2019 - Present (6 years 4 months)

Regularly updated computer software and antivirus systems to maintain optimal performance. Assisted customers with login issues and other technical needs, ensuring a smooth user experience. Planned and implemented software upgrades and changes to enhance operational efficiency.

software upgrades Customer Service IT Support Optimization Troubleshooting

Sales Agent

Invesco Assurance Company

Jan 2018 - Present (7 years 5 months)

Generated new business by proactively contacting potential customers and explaining various insurance policies. Assisted clients in selecting suitable plans that met their specific needs and financial situations. Managed policy renewals and maintained strong client relationships.

Sales Customer Relationship Management Insurance Business Development Negotiation Communication

ICT Intern

ST Luke’s Orthopaedic And Trauma Hospital

May 2017 - Present (8 years 1 month)

Regularly updated computer software and antivirus programs to ensure system security and efficiency. Performed tasks such as discounting patient bills and handling printing jobs. Installed hospital MIS to new computers and conducted network troubleshooting to resolve connectivity issues.

Installation Billing IT Support

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Diploma, Information Technology

Completed a Diploma in Information Technology, gaining foundational knowledge and practical skills in various IT domains. The program covered essential concepts and applications relevant to the field.

Potters House Academy

Kenya Certificate of Secondary Education, General Studies

Achieved the Kenya Certificate of Secondary Education, demonstrating proficiency across various subjects. This foundational education prepared for further academic pursuits.

ST. Mary’s primary school Eldoret

Kenya Certificate of Primary Education, General Studies

Obtained the Kenya Certificate of Primary Education, completing primary level education. This stage focused on fundamental learning and basic academic skills.