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Samrat Paul

@samratpaul

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Operations Specialist at Amazon who served as Incident Commander and helped reduce incident resolution time by 15%.

India

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At Amazon, I review operational procedures and equipment readiness, monitor safety compliance, and serve as Incident Commander during critical situations until relieved by management.

Previously, as an Investigation Specialist -I in Amazon Support Ops, I monitored network performance and coordinated responses to high-severity incidents. I also worked on process standardization and automation, and reduced average incident resolution time by 15% through process optimization and automation.

At Amazon, I contributed to projects that cut case reopens by 75,924 instances and reduced operational workload by 21.23%, and streamlined the Lost and Found inventory process to save $351,472 annually. Earlier, I managed finance and accounts at JoyThakur Construction and worked in accounts receivable at B.M. Birla Heart Research Centre.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist, CST Operations

Current

Amazon

Jun 2025 - Present (1 year 4 months)

Reviews and validates operational procedures, monitors compliance with safety protocols, and serves as Incident Commander during critical situations. Coordinates with facility, area, and cluster managers to ensure documentation accuracy and operational excellence.

Operations Management Incident Management Safety Compliance Change Management Documentation Stakeholder Coordination

Investigation Specialist -I, Support Ops

Amazon

May 2021 - Jun 2025 (4 years 1 month)

Monitored real-time network performance, managed high-severity incidents, and scoped projects for process standardization and automation. Provided advisory support, trained associates, and conducted deep-dive analyses for leadership.

Incident Management Real time Monitoring Process Improvement Automation Data Analysis Training Stakeholder Management Reporting

Manager – Finance & Accounts

JoyThakur Construction

Apr 2018 - Apr 2021 (3 years)

Managed real-time financial operations including cash flow analysis, procurement, and financial reporting. Finalized financial statements and led initiatives to improve receivables and payables management.

Financial Analysis Cash Flow Management Financial Reporting Accounts Receivable Accounts Payable Process Improvement Compliance

Junior Finance Executive (Accounts Receivable)

B.M. Birla Heart Research Centre

Sep 2015 - Aug 2017 (1 year 11 months)

Prepared bank reconciliation statements and analyzed cash flow to support financial decision-making. Maintained accurate accounts receivable records and collaborated cross-functionally to resolve discrepancies.

Bank Reconciliation Cash Flow Analysis Accounts Receivable Financial Management Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Symbiosis Centre for Distance Learning

Post Graduate Diploma, International Business

2018 - 2020

Pursued a Post Graduate Diploma in International Business from Symbiosis Centre for Distance Learning, Pune, from 2018 to 2020.

Institute of Company Secretaries of India

Company Secretary (Executive Level, Group I), Company Secretary

2014 - 2016

Completed Company Secretary Executive Level, Group I, at the Institute of Company Secretaries of India from 2014 to 2016.

St. Anthony's College, Shillong - North Eastern Hill University

Bachelor of Commerce, Accounting & Finance

2010 - 2013

Earned a Bachelor of Commerce in Accounting and Finance from St. Anthony's College, Shillong, affiliated with North Eastern Hill University, from 2010 to 2013.