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Chinmoy Band

@chinmoyband

Operations professional at iEnergizer who improved team productivity through workflow redesign and strengthened financial reporting accuracy.

India

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What I'm looking for

I'm seeking an operations, administration, or guest relations role within the hospitality sector, where I can improve processes and deliver strong service.

At iEnergizer, I supported Citibank's fintech and banking processes, resolving complex financial queries and serving as a liaison with Citibank stakeholders. As Assistant Team Lead– Operations, I mentored and directed five associates, and conducted call audits and financial data reconciliation.

At Hexaware Technologies, I supported Amazon's e-commerce marketplace and led a team of 20 associates. Workflow redesign and performance monitoring helped improve productivity by 30%, while data reconciliation and call audits improved report accuracy by 20%. I’ve also built financial models, including a Colgate DCF valuation model and an LBO model for a car rental business.

Experience

Work history, roles, and key accomplishments

Assistant Team Lead – Operations

iEnergizer

Apr 2025 - Aug 2026 (1 year 4 months)

Delivered specialized customer and operational support for Citibank's fintech and banking processes, resolving complex financial queries to meet strict global SLA standards. Served as primary liaison between iEnergizer and Citibank stakeholders, aligning service delivery with client expectations and financial regulatory compliance requirements.

Customer Support Financial Reconciliations SLA Management Team Leadership Workflow Redesign Training Performance Monitoring Call Audits Quality Assurance Stakeholder Management

Subject Matter Expert – Operations

Hexaware Technologies

Aug 2024 - Mar 2025 (7 months)

Delivered technical and customer support for Amazon's e-commerce marketplace, resolving platform queries and troubleshooting issues to meet global SLA standards. Led a team of 20 associates, driving a 30% productivity improvement through workflow redesign, structured training programs, and real-time performance monitoring.