samra ravi

I am a detail-oriented IT Analyst with over four years supporting enterprise applications, infrastructure, and Azure environments. I bring hands-on experience in printer driver deployments, SQL query management, incident resolution using BMC Remedy and ServiceNow, and LMS support with Moodle.

At Tata Consultancy Services I delivered Level 2 technical support for Lexmark printers, deployed and configured drivers across client environments, and reduced compatibility issues and setup time by 40%. I monitor critical servers, execute SQL queries, and collaborate with firmware and backend teams to minimize field failures and downtime.

Previously at Cognizant I provided end-to-end internal application support for portals and LMS platforms serving 100K+ employees, resolved 150+ tickets monthly with 98% SLA compliance, and supported deployments with version control and rollback strategies. I authored RCA documentation, generated operational reports, and provided weekend/on-call support to maintain high availability.

I am committed to SLA compliance, continuous improvement, and cross-regional coordination, and I create clear documentation and SOPs to improve onboarding and team efficiency. I am available for relocation and remote roles and thrive in collaborative teams focused on reliability and user experience.