At Virgin Voyages, I oversaw luxury service standards across operational departments and updated work instructions and SOPs for pre- and post-opening operations. I used customer satisfaction scores and operational metrics to identify service gaps and adjust training plans.
I also maintained and audited training records to ensure compliance with brand standards, while coordinating training schedules around daily floor operations.
Before that, I was an Assistant Restaurant Manager and Restaurant Supervisor at Virgin Voyages. I supported venue operations, team training and scheduling, reservations planning, and service recovery while maintaining a focus on public health and guest experience.
At Disney Cruise Line, I worked as a Server, Disney Trainer, and Dining Ops Assistant. I trained new hires on the job and developed my knowledge of service personalization and food and wine pairing through focused training.
