Sammy Danisa
@sammydanisa
I deliver empathetic customer support and reliable administrative coordination in fast-paced environments.
ZimbabweWhat I'm looking for
At Omni Contact BPO, I supported customers across phone, email, live chat, and face-to-face channels, resolving inquiries, complaints, account updates, and service requests while maintaining accurate CRM records.
Previously, at Grain Marketing Board, I supported civil engineering operations through site supervision, project documentation, budgeting using CAPEX and SAP, tender preparation, procurement, scheduling, and contractor coordination. I bring a solution-focused approach to customer service, administration, and day-to-day operational support.
Experience
Work history, roles, and key accomplishments
Customer Services Representative
Omni Contact BPO
Jun 2022 - Sep 2024 (2 years 3 months)
Provided customer support via phone, email, and live chat, resolving queries and maintaining records. Processed transactions and collaborated with teams to ensure service quality.
Education
Degrees, certifications, and relevant coursework
Ordinary Levels
Ordinary Levels, General Education
Completed 8 Ordinary Levels in 2015.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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