Open to opportunities

Sami-ley Wheatley

@samileywheatley

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Digital marketing manager with expertise in brand visibility and engagement.

South Africa

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What I'm looking for

I seek a dynamic role that fosters creativity and growth in digital marketing.

I am a dedicated Digital Marketing & Social Media Manager with a proven track record in developing and implementing effective marketing strategies that enhance brand visibility and online engagement. Currently, I am working part-time at Mitchells Plain Entrepreneurs Hub, where I focus on creating compelling web content and eye-catching advertisements that resonate with our audience and drive results.

With extensive experience in customer service and quality assurance management at Bourne Global, I have honed my leadership skills, ensuring efficient operations and effective communication within teams. My background also includes a role as an intern real estate agent, where I managed data entry and social media presence, further expanding my skill set in digital marketing and client relations.

My educational journey includes a CS50 course in Artificial Intelligence with Python from Harvard and various certifications in digital marketing and project management. I am passionate about leveraging my skills in analytics and social media strategies to contribute to innovative marketing solutions.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing & Social Media Manager

Current

Mitchells Plain Entrepreneurs Hub

Jan 2023 - Present (2 years 5 months)

Develop and implement custom digital marketing strategies that boost brand visibility and enhance online engagement. Handle email marketing campaigns and create web content that aligns with the brand. Design ads that effectively convey key messages and drive results.

Digital Marketing Email Marketing Content

Customer Service & Quality Assurance Manager

Bourne Global

Jun 2018 - Jan 2025 (6 years 7 months)

Provided leadership and support to the program support team, ensuring efficient operations. Managed customer communications and spearheaded performance management initiatives, monitoring employee performance against KPIs.

Customer Management Leadership Performance Management Communication Team Management

Intern Real Estate Agent

Property Scouts

Mar 2022 - Nov 2022 (8 months)

Performed data entry, prepared legal documents, and updated social media for the business. Assisted with open houses and client meetings, enhancing the agent's social media presence.

Data Entry Legal Documentation Social Media Open House Assistance

Customer Service Adviser

WNS

Jan 2017 - Jan 2018 (1 year)

Engaged with customers through inbound and outbound calls, utilizing telephone dialer technology. Applied debt collection techniques and managed customer complaints, ensuring compliance with standards.

Customer Management Communication Debt Collection Negotiation

Assistant Teacher

Seed Program

Apr 2016 - Jul 2016 (3 months)

Assisted the lead teacher with routine tasks, managed student behavior, and provided one-on-one support to students needing extra help. Encouraged participation and made learning enjoyable.

Communication Support

Administrative Trustee

Westridge Netball Club

Jan 2016 - Jan 2018 (2 years)

Oversaw operational tasks and financial records, ensuring accuracy. Streamlined onboarding for new members and demonstrated strong organizational skills in inventory management.

Administration Financial Management Organizational Skills Inventory Management Onboarding