Looking for a job

Sami Belaissaoui

@samibelaissaoui

Customer support professional across Superfishing, MextTackle and Superbaits, handling customer enquiries and resolving issues in English and Spanish.

United Kingdom

Message

What I'm looking for

I'm looking for a customer-facing role where I can contribute to customer satisfaction, retention and service excellence while continuing to develop strong relationships with customers and stakeholders.

At Superfishing, MextTackle and Superbaits, I handled customer enquiries across email, telephone and social media, helping with product recommendations, order updates and after-sales support. I resolved customer issues and liaised with suppliers, logistics partners and internal teams to address concerns.

I also managed social media across multiple brands, developed company websites using WordPress, and used SEO and Google Analytics to support digital marketing. I'm now looking for a customer-facing role where I can contribute to customer satisfaction, retention and service excellence while developing strong relationships with customers and stakeholders.

Experience

Work history, roles, and key accomplishments

Marketing and Content Manager

Superfishing | MextTackle | Superbaits

Dec 2024 - Feb 2026 (1 year 2 months)

Managed customer enquiries across email, telephone and social media, and provided product recommendations and after-sales support. Liaised with suppliers and internal teams, managed social media with Meta Business Suite, and developed websites using WordPress.

Customer Service Communication Skills Social Media Management Meta Business Suite WordPress SEO Google Analytics Bilingual English Spanish

Marketing Assistant and Content Manager

Family F.C

Sep 2022 - Feb 2023 (5 months)

Conducted keyword research using SEMrush, executed email marketing campaigns via Mailchimp, and created engaging content for YouTube and blog platforms. Demonstrated teamwork and time management in a fully remote environment.

SEMrush Mailchimp Google Analytics SEO Content Creation Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

Kingston University

Master of Science, Marketing and Brand Management

2022 - 2023

Grade: Merit

Activities and societies: Notable modules include Global Marketing Management, Strategic Brand Management, Marketing Communications (Buyer Behaviour), and Market Research and Data Analysis and Branding Design.

Master's degree in Marketing and Brand Management with Merit. Gained skills in market research, data analysis, and global marketing management.

Kingston University

Bachelor of Arts, Media and Communications

2019 - 2022

Grade: 2:1

Activities and societies: Notable modules include Special Study: Art/Media Management and Production, How Media Change the World, Issues in Contemporary Media and Culture.

Undergraduate degree in Media and Communications with a 2:1 classification. Developed strong communication skills and proficiency in Microsoft Office and Adobe Creative Suite.