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Jenny Schesser

@jennyschesser1

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I investigate fraud, protect accounts, and lead high-volume risk operations.

United States

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What I'm looking for

I'm looking to apply my fraud investigation, account-security, escalation, training, and workflow experience in a high-volume operations environment where I can protect customers, reduce losses, and improve processes.

I've spent 27 years at Frontier Communications across fraud and high-toll risk operations, investigating suspicious activity, PBX/CPE hacking, account-security risks, and complex financial discrepancies.

I reviewed hundreds of accounts and transactions daily, helping prevent and recover millions of dollars in fraudulent losses through risk-based decisions, documentation, escalation, and corrective action. I also served as a subject-matter expert for complex fraud-credit calculations and specialized customer trouble tickets.

I've trained hundreds of employees, audited trainee quality and policy compliance, and supported high-volume workflow and workforce operations. My remote customer service experience also includes reservations, payments, service recovery, and consultative sales support for Carnival Cruise Line customers.

Experience

Work history, roles, and key accomplishments

Account Manager

Frontier Communications

Mar 1999 - Aug 2026 (27 years 5 months)

Investigated high-toll fraud, PBX/CPE hacking, suspicious activity, and account-security risks, contributing to preventing and recovering millions in fraudulent losses. Served as subject-matter expert for complex fraud-credit calculations and led training for hundreds of employees.