Sam Fitt

Lead development and implementation of the Council’s People Strategy and annual engagement survey, analysing results to inform corporate management and committees. Provide expert HR and legal advice, deliver tailored L&D programmes, and partner with managers to drive change and succession planning.

Delivered multiple high-impact projects including finance and housing management systems, HR/payroll implementation, and full agile working rollout. Led office accommodation redesign and hybrid working strategy, engaging stakeholders and presenting proposals to council committees.

Provided HR advisory services on policy, recruitment, and employee relations while supporting implementation of people strategies and talent initiatives. Assisted managers with performance and workforce planning to improve organisational capability.

Installed, configured, and maintained IT systems and provided technical support and training to staff to ensure service continuity. Managed system configurations and resolved hardware and software incidents.

Managed CRM data integrity and delivered high-quality customer service support to residents, improving data accuracy and frontline service delivery. Handled enquiries and supported administrative processes across teams.

Completed a Level 7 Diploma in Human Resources Management focusing on strategic HR, employment law, and organisational development.

Completed a Level 3 Diploma in Human Resources Practice covering core HR operations, recruitment, and employee relations.

Achieved 13 GCSEs (A*–C) and 4 A-Levels including Business Studies and IT.