Open to opportunities

Sameen Fatima

@sameenfatima1

Message

I’m a call center agent delivering high-quality insurance support, claims guidance, and customer retention.

Pakistan

Message

What I'm looking for

I’m looking for a fast-paced, customer-facing role where I can manage inquiries and claims (or dispatch) with excellent service quality, collaborate with a supportive team, and keep improving through coaching and clear performance targets.

I’m a call center agent focused on consistent service quality, handling auto policy inquiries, claims processing, renewals, and client retention. I explain coverage terms, premiums, and deductibles in simple language, guide customers through FNOL (First Notice of Loss), and manage policy changes like endorsements and cancellations.

At NEXUS TECH, I supported call center coverage to meet service level targets and used insurance-specific software such as Guidewire, CCC ONE, and Duck Creek. At Ocean Dispatch LLC, I managed daily dispatch operations for a fleet of trucks—coordinating with drivers and shippers, optimizing routes, tracking shipments, and maintaining DOT compliance—while sustaining 95%+ customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Ocean Dispatch LLC

Feb 2025 - Present (1 year 5 months)

Managed daily dispatch operations for a fleet of trucks, coordinating with drivers, shippers, and technical support to ensure on-time pickups and deliveries. Maintained logs and DOT compliance documentation and handled breakdowns by rerouting shipments to minimize downtime.

Dispatch Operations Fleet Management Route Optimization Customer Satisfaction Shipment Tracking DOT Compliance

Call Center Agent

Nexus Tech

Oct 2023 - Jan 2025 (1 year 3 months)

Handled auto policy inquiries, claims processing, renewals, and client retention, explaining coverage terms, premiums, and deductibles in simple language. Managed FNOL, processed policy changes/endorsements/cancellations, and supported service quality using insurance software such as Guidewire and Duck Creek.