sam c

Managed digital advertising and marketing for small businesses via Facebook and WhatsApp, handling customer enquiries and campaign engagement. Managed 3D printing projects, handling customer orders and product enquiries directly.

Assisted customers with tracking, delivery delays, and shipment queries via phone and chat, resolving issues quickly to maintain customer satisfaction. Liaised with logistics teams and drivers to investigate delayed or lost parcels and coordinated timely resolutions.

Delivered multi-channel technical support for Amazon digital products including Kindle, Echo, and Fire TV. Troubleshot device connectivity, account, and setup issues using CRM and diagnostic tools.

Responded to high-volume customer queries relating to orders, returns, and refunds across voice and chat. Processed order cancellations, exchanges, and account/payment updates, including suspected fraud cases.

Provided comprehensive administrative and executive support to Directors and multiple departments, including Finance, Payroll, Engineering, Quality Control, Procurement, and HR. Managed financial administration tasks and administered payroll functions.

Provided comprehensive administrative and executive support to management, acting as primary point of contact for internal and external clients. Managed executive calendars, scheduled meetings, and coordinated complex travel arrangements.

Managed front desk operations, serving as primary point of contact for incoming calls and visitors. Operated and maintained office equipment including fax, copier, and computer systems.

Managed accurate data capturing to support administrative and customer records. Facilitated client liaison, proactively contacting client companies regarding orders and stock updates.

Carried out quality control checks on the production line, ensuring parts met required standards before progressing. Coordinated logistics of parts through to the next stage of production, ensuring accurate, on-time delivery.

Completed a Certificate in Child Psychology from AP Teacher Training Institute in 2024.

Completed a Diploma in Montessori from AP Teacher Training Institute in 2023.

Earned the Google Social Media Marketing Certificate in 2022.

Earned a TEFL Certificate from TEFL SA in 2021.

Completed an Intro to Exporting course from EBSI in 2020.

Completed an Introduction to e-Business course from eBSI in 2018.