Sam Buckle
@sambuckle
Customer-focused risk mitigation and collections professional, combining portfolio analysis, debt expertise, and team coaching to deliver accuracy.
United KingdomWhat I'm looking for
I’m a hardworking, highly motivated professional who meets deadlines with excellent problem-solving skills. In my current Risk Mitigation team role, I help onboard a new loan portfolio by checking credit agreements, legal charges, and land registry documents, so we can run the loans as BAU. I also manage my own portfolio, understanding each account to ensure it’s being serviced correctly.
Previously, I developed deep knowledge across collections, debt management, and complex customer outcomes—handling inbound calls, working escalation, and supporting consumers in financial difficulties while maintaining high quality and process guidelines. Earlier in my career, I brought strong service fundamentals from 1st line IT support (including password resets, VPN setup, printer installations, and SQL database backup/restoring) and from roles in fraud/chargebacks and customer contact, where I used profiling techniques and identified fraudulent trends using the correct procedures.
Experience
Work history, roles, and key accomplishments
Risk Mitigation & Collections
Swift Advances
Oct 2019 - Present (6 years 6 months)
Onboard a new loan portfolio by checking credit agreements, legal charges, and land registry documents to ensure loans can be processed as BAU. Manage a personal portfolio and handle inbound customer calls to ensure accounts are serviced correctly and customer needs are met.
Senior Agent - Balance Transfer
First Data
Oct 2018 - Oct 2019 (1 year)
Served as a senior agent with responsibilities including quality monitoring and feedback, leading interview assessment centres, and conducting interviews. Supported team performance by running service monitoring, delivering 1:1s, sending weekly stats, acting as a point of referral, and resolving complex complaints with close coordination to training.
Collections & Debt Management Agent
First Data
Jan 2017 - Oct 2018 (1 year 9 months)
Worked as a collections agent supporting consumers with credit cards and financial difficulties in line with strict process and quality guidelines. Escalated cases within the escalation and debt management team and improved communication through handling consumers’ personal circumstances via phone.
1st Line Support Engineer
Sunrise Technologies
Apr 2015 - Dec 2016 (1 year 8 months)
Provided 1st line IT support to customers and supported tasks including password resets, VPN setup, printer installations, and SQL database backup/restore. Delivered customer-focused service while troubleshooting issues to maintain a positive company experience.
Fraud & Chargebacks Agent
Rbs Bank
Oct 2013 - Mar 2015 (1 year 5 months)
Supported customers with potentially fraudulent activity and helped customers with online transactions using inbound and outbound telephony. Managed customer accounts by profiling to verify identity, followed chargeback procedures under evolving requirements, and identified fraudulent trends through the correct channels.
Sales Agent - Lead Generation
Core Ventures
Dec 2012 - Oct 2013 (10 months)
Generated leads from customers for the products being sold using sales pitching and objection handling. Combined product knowledge with customer service to meet sales expectations.
IT Support Analyst (GCSD)
Gala Coral
Jan 2008 - Jan 2012 (4 years)
Provided 1st line IT support to Coral LBO sites and internal employees while working to strict SLAs. Solved problems and supported users using Microsoft tools including Outlook, Excel, Active Directory, and Microsoft Exchange.
Education
Degrees, certifications, and relevant coursework
Chalvedon School and Sixth Form College
GCSE, General Certificate of Secondary Education (GCSE)
2002 - 2007
Grade: C–D
Completed GCSE studies at Chalvedon School and Sixth Form College, achieving 8 GCSE qualifications graded C–D.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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