robyn aitken

Receiving court orders from various issuing authorities such as police, HMRC, and solicitors. Operating the court orders case management system, ensuring cases are logged correctly and managed in compliance with regulatory, legal, and internal policies. Collating all data required for legal court orders, often liaising with other specialist departments within Barclays to ensure full compliance by

Served as the first line of contact for fraud, handling inbound calls from customers, internal departments, branch staff, and third-party banks for all non-plastic fraud. Raised fraud and scam cases, providing timely updates and notifying third-party banks of scam cases within a 60-minute timescale. Applied safeguards to accounts, reissued services, and educated customers while delivering excellen

Processed customer quotes from pricing through to delivery, liaising directly with customers to provide updates. Ensured optimal and profitable pricing levels were maintained for customers. Managed the largest customer account, providing weekly forecasts and managing stock sheets to meet customer needs.

Handled incoming calls from direct and third-party customers across Australia with general inquiries. Booked appointments with engineers for appliance repairs and performed self-diagnosing with customers to determine the necessity of an engineer visit. Wrote detailed fault descriptions to prepare engineers and ensured correct parts were allocated.

Managed inbound calls related to the recovery of benefit overpayments, utilizing several different benefit and national insurance systems. Followed a robust negotiation framework to maximize recovery while ensuring sustainable payment plans. Participated in outbound campaigns to contact customers who had fallen behind on payments to renegotiate sustainable plans.

Assisted customers with their day-to-day banking needs, providing excellent customer service and building rapport. Managed daily cash-ups, ensuring till balances were correct. Assisted customers with Barclays digital products and services, and served as the branch Digital Eagle representative.

Grade: 8 C-E Grade GCSEs, BTEC Pass, E Grade AS Level

Achieved 8 GCSEs at grades C-E. Also completed a BTEC in Retail, earning a Pass grade. Studied Theatre Studies at AS Level, receiving an E grade.