robyn aitken
@robynaitken
Dedicated analyst with strong customer service and problem-solving skills.
What I'm looking for
I am a self-motivated individual with a strong commitment to excellence in every task I undertake. My experience spans various roles in customer service and analysis, where I have consistently demonstrated my ability to work under pressure while maintaining high standards. I pride myself on my dedication to my work and my willingness to develop my skills further.
Currently, I serve as a Court Orders Analyst at Barclays Bank PLC, where I manage sensitive legal documents and ensure compliance with regulatory requirements. My previous roles, including Fraud Analyst and Internal Account Manager, have equipped me with exceptional problem-solving skills and the ability to liaise effectively with various stakeholders. I am passionate about delivering excellent customer service and thrive in environments that challenge me to grow.
Experience
Work history, roles, and key accomplishments
Court Orders Analyst
Barclays Bank PLC
Jun 2021 - Present (4 years)
Receiving court orders from various issuing authorities such as police, HMRC, and solicitors. Operating the court orders case management system, ensuring cases are logged correctly and managed in compliance with regulatory, legal, and internal policies. Collating all data required for legal court orders, often liaising with other specialist departments within Barclays to ensure full compliance by
Fraud Analyst
Barclays Bank PLC
Jan 2019 - Present (6 years 5 months)
Served as the first line of contact for fraud, handling inbound calls from customers, internal departments, branch staff, and third-party banks for all non-plastic fraud. Raised fraud and scam cases, providing timely updates and notifying third-party banks of scam cases within a 60-minute timescale. Applied safeguards to accounts, reissued services, and educated customers while delivering excellen
Internal Account Manager
Smurfit Kappa
May 2017 - Present (8 years 1 month)
Processed customer quotes from pricing through to delivery, liaising directly with customers to provide updates. Ensured optimal and profitable pricing levels were maintained for customers. Managed the largest customer account, providing weekly forecasts and managing stock sheets to meet customer needs.
Customer Service Advisor
BSH Home Appliances
May 2016 - Present (9 years 1 month)
Handled incoming calls from direct and third-party customers across Australia with general inquiries. Booked appointments with engineers for appliance repairs and performed self-diagnosing with customers to determine the necessity of an engineer visit. Wrote detailed fault descriptions to prepare engineers and ensured correct parts were allocated.
Recoveries Agent
Department for Work and Pensions
Jun 2014 - Present (11 years)
Managed inbound calls related to the recovery of benefit overpayments, utilizing several different benefit and national insurance systems. Followed a robust negotiation framework to maximize recovery while ensuring sustainable payment plans. Participated in outbound campaigns to contact customers who had fallen behind on payments to renegotiate sustainable plans.
Customer Advisor
Barclays Bank PLC
Sep 2011 - Present (13 years 9 months)
Assisted customers with their day-to-day banking needs, providing excellent customer service and building rapport. Managed daily cash-ups, ensuring till balances were correct. Assisted customers with Barclays digital products and services, and served as the branch Digital Eagle representative.
Education
Degrees, certifications, and relevant coursework
Lodge Park Technology College
GCSEs, General Studies
Grade: 8 C-E Grade GCSEs, BTEC Pass, E Grade AS Level
Achieved 8 GCSEs at grades C-E. Also completed a BTEC in Retail, earning a Pass grade. Studied Theatre Studies at AS Level, receiving an E grade.
Availability
Location
Authorized to work in
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