Open to opportunities

Samarth Mishra

@samarthmishra

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Motivated BBA graduate with expertise in digital marketing and customer support.

India

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my digital marketing and customer support skills while contributing to a team that values innovation and growth.

I am a motivated and detail-oriented BBA graduate from CSJMU, currently pursuing my degree from Allenhouse Business School. With hands-on experience in digital marketing and customer support, I have developed a strong ability to manage customer queries and execute effective digital campaigns. My journey has been marked by a commitment to delivering excellent customer experiences and achieving results in digital environments.

In my current role at AdilQadri E-Commerce Private Limited, I manage customer queries through social media and email, ensuring timely resolutions and maintaining high customer satisfaction. Previously, at Metbuy.in, I contributed to a 15% reduction in system failures by providing technical expertise and resolving customer complaints across multiple channels. My internship at Apponix Technologies allowed me to hone my skills in SEO, social media marketing, and content creation, where I analyzed marketing metrics and created performance reports.

Experience

Work history, roles, and key accomplishments

Current

Customer Support

Current

AdilQadri E-Commerce Private Limited

Jul 2024 - Present (11 months)

Managed customer queries via social media chat and email, ensuring timely resolution and maintaining high customer satisfaction. Updated CRM with ticket statuses and follow-ups to streamline communication and support processes.

Customer Support Social Media Management CRM Software Customer Satisfaction

Customer Support

Metbuy.in

Sep 2023 - May 2024 (8 months)

Resolved customer complaints and queries across multiple channels, ensuring efficient and effective support. Assisted in order processing and post-sales support, contributing to a seamless customer experience.

Customer Support Order Processing Post Sales Technical Support

Digital Marketing Intern

Apponix Technologies

Jan 2023 - Jun 2023 (5 months)

Assisted in SEO, social media marketing, and content creation efforts to enhance online presence. Analyzed marketing metrics and generated weekly performance reports using tools like Google Analytics and Canva.

SEO Social Media Marketing Content Creation Google Analytics Canva Marketing Analytics

Education

Degrees, certifications, and relevant coursework

Allenhouse Business School

Bachelor of Business Administration, Business Administration

Pursued a comprehensive curriculum in business administration, covering management, marketing, and finance principles. Developed strong analytical and problem-solving skills essential for business environments.

K.R Education Center

Higher Secondary, General Studies

Completed higher secondary education under the CBSE Board, focusing on core academic subjects. Developed foundational knowledge and critical thinking skills for further studies.