Samantha Schnier

I’m a National Accounts Specialist and a “single point of contact” for high-profile clients, focused on seamless communication, timely issue resolution, and consistent service excellence. I manage a portfolio of 25 national accounts, handling shipment tracking, billing inquiries, payment status, and service escalations while collaborating cross-functionally to fix invoice discrepancies and keep accounts accurate. I consistently meet 90%+ monthly performance benchmarks and use weekly performance and Aging Reports to track transit adherence and delivery timelines.

Before specializing in accounts, I built strong operational fundamentals as a Backroom Coordinator, where I managed daily inventory shipments, coordinated merchandise receipt and distribution, and helped minimize shrinkage through control procedures. I supervised and trained ten seasonal associates, ensured smooth transitions to the sales floor, and supported regular inventory audits while maintaining a clean, safe backroom environment. I also identify service gaps and implement corrective actions to improve productivity and reduce delays.

I bring additional administrative and process-optimization experience from property management support, order fulfillment, and dispatch-oriented roles. I’ve supported marketing and daily property operations across 200+ properties, coordinated vendor and owner/tenant relations, managed rent collections and financial records, and even planned five government-sponsored events with sponsor relationships, budgets, and compliance. I’m now seeking to leverage my diverse skill set in a dynamic environment committed to excellence and growth.