Samantha Motino

I’m an implementation and deployment-focused IT professional with 9+ years of experience supporting enterprise device rollouts, lab system environments, and QA validation processes across retail and corporate systems. I build and configure systems, apply software packages, and keep test and deployment environments consistent so delivery stays smooth and reliable.

As a Deployment Engineer at PUBLIX SUPERMARKETS (Dec 2022–Present), I build and configure retail system environments in a lab setting to support QA testing and system validation. I apply and manage software packages across multiple device types to ensure consistency within test environments, support QA workflows by preparing systems, identifying configuration issues, and documenting fixes, and collaborate with QA and engineering to meet testing requirements and environment standards.

Before that, I supported systems end-to-end as a Tier2 Network Support Analyst (Apr 2021–Dec 2022) and Tier1 Customer Tech Support Analyst (May 2016–Apr 2021). I resolved high-priority incidents impacting production systems across warehouse and server environments, developed internal knowledge base articles to reduce repeat issues, supported backend systems with engineering, and handled 1,000+ tickets annually—earning recognition for fast issue resolution and dependable cross-team support.

I’m also known for improving workflows through documentation, build procedures, and standard operating procedures, including training team members on deployment workflows, staging processes, and documentation standards. I focus on proactive troubleshooting—maintaining lab documentation and build processes to improve efficiency and reduce configuration issues—backed by CompTIA A+ and the MD-100: Windows 10–Modern Desktop Administrator certification.