Byron Howard Jr
@byronhowardjr
Senior Deployment Engineer specializing in IT deployments, migrations, and client success.
United StatesWhat I'm looking for
I am a Senior Deployment Engineer with over nine years of experience in computer information systems and an MBA in Information Technology. I specialize in installing, configuring, upgrading, and migrating Tyler products and related infrastructures to ensure clients remain on supported, performant systems.
I have executed cloud-based disaster recovery builds, SQL database migrations, application directory moves, onsite hardware refreshes, and network device integrations while collaborating closely with customers and development teams to improve product stability and user experience.
I hold certifications including HDI-CSR and AWS Partner Accreditations, and I bring strong customer interaction, technical support, research, and training skills to deliver reliable solutions and high client satisfaction.
Experience
Work history, roles, and key accomplishments
TTSenior Deployment Engineer
Tyler Technologies
Aug 2023 - Present (2 years 5 months)
Install, configure, and upgrade Tyler products for nationwide clients, implemented cloud-based disaster recovery and led SQL/database migrations to minimize downtime and keep clients on supported servers.
TTDeployment Engineer
Tyler Technologies
Mar 2018 - Sep 2023 (5 years 6 months)
Installed and configured Eagle Recorder and databases, performed product upgrades using Tyler Deploy/IMS, and executed onsite hardware refreshes to ensure optimal client system performance.
TTSoftware Support Specialist
Tyler Technologies
Mar 2016 - Mar 2018 (2 years)
Resolved client issues for EnerGov and subproducts, delivered module-based training to clients and colleagues, and collaborated with development to address product stability issues.
IT Helpdesk Analyst
DeKalb County Government
Jan 2014 - Dec 2015 (1 year 11 months)
Managed Active Directory accounts, generated and tracked help desk tickets, and provided user support including password resets to ensure uninterrupted employee access.
SATechnical Support Specialist
Sage
Oct 2013 - Dec 2013 (2 months)
Resolved software-related customer issues, supported product capability inquiries, and assisted customers with payroll functions during peak season.
IT Support Specialist
CMO Global
Aug 2012 - Sep 2013 (1 year 1 month)
Developed client websites and reports, provided software support to multiple companies, and organized customer databases to streamline website operations.
GPData Analyst Intern
GE Power
Feb 2012 - May 2012 (3 months)
Researched data analysis methods, collaborated with diagnostics staff to align analysis programs with needs, and presented findings to stakeholders.
WAPhoto Specialist
Walgreens
Jul 2011 - Mar 2012 (8 months)
Processed customer photo orders and maintained processing and printing equipment to ensure timely, quality photo fulfillment.
Technical System Coordinator
Gwinnett NAACP
Jan 2008 - May 2010 (2 years 4 months)
Volunteered to provide technical support, responded to network and hardware questions, and managed local moves/adds/changes for user setups.
Education
Degrees, certifications, and relevant coursework
CUCapella University
Master of Business Administration, Information Technology
2014 - 2016
Activities and societies: Delta Mu Delta Business Honor Society (Xi Delta Chapter)
Master of Business Administration in Information Technology completed with distinction and President's List honors in 2015.
GBGeorgia State University - J. Mack Robinson College of Business
Bachelor of Business Administration, Computer Information Systems
2008 - 2012
Bachelor of Business Administration in Computer Information Systems awarded after completing undergraduate coursework from 2008 to 2012.
Killian Hill Christian School
High School Diploma, Secondary Education
2004 - 2008
Secondary education completed at Killian Hill Christian School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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