Looking for a job

Samantha Matlabe User

@samanthamatlabeuser

Message

I resolve customer enquiries across phone, email, chat, and high-volume service channels.

South Africa

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve enquiries across phone, email, and chat, provide empathetic service, manage cases accurately, and work UK or US-aligned hours.

At Richmonds Café, I handle high-volume customer interactions across face-to-face, phone, and digital channels, resolving routine requests and escalating complex issues when needed.

I document orders, payments, interactions, and outcomes accurately, follow up on open requests, and coordinate with management to keep service delivery seamless.

I'm equipped for remote customer support with high-speed fibre internet, a dedicated quiet workspace, and availability across UK and US time zones. My training includes digital communication, email and calendar management, Excel functions, and remote office organisation.

Experience

Work history, roles, and key accomplishments

Current

Shift Assistant & Customer Experience Specialist

Current

Richmonds Café

Jan 2019 - Present (7 years 8 months)

Deliver high-volume professional customer interactions across face-to-face, phone, and digital channels. Handle enquiries, resolve routine requests, escalate issues, and document interactions accurately in internal systems.

Customer Support Multichannel Support Issue Resolution Escalation Management Empathetic Communication Documentation POS systems Microsoft Office Google Workspace CRM Data Entry Time Management Multitasking

Education

Degrees, certifications, and relevant coursework

Work4aLiving Online Academy

Office Admin & Digital Literacy Workshop, Office Administration and Digital Literacy

2025 - 2025

Completed an Office Admin & Digital Literacy Workshop focusing on digital communication, advanced email and calendar management, MS Excel functions, document design, and remote office organisation.