Samantha Karungani

I am a highly motivated customer service agent and administrative assistant with extensive experience in customer service and marketing. My journey has equipped me with proven abilities in handling customer relations, resolving client complaints, and ensuring a high level of integrity in all my tasks. I thrive in dynamic environments and am always eager to learn more.

Currently, I work at Sanaka in Nairobi, where I manage various customer service duties, including tracking down missing documents, handling orders, and assisting clients with their queries. My background in fashion design complements my customer service skills, allowing me to connect with clients on a deeper level and enhance their overall experience.

One of my proudest achievements includes conducting product training for new staff, which contributed to a 100% customer satisfaction rate. I am a team player with strong organizational skills, and I am committed to delivering exceptional service in every interaction.