Looking for a job

Samantha Figs

@samanthafigs

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I manage customer orders, resolve account issues, and support operational teams.

United States

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What I'm looking for

I'm looking for a role where I can manage customer accounts or operations, solve workflow issues, collaborate across teams, and contribute to a positive, high-standard work environment.

At LG Electronics USA, I manage 60+ Home Appliance customer accounts, resolve order, shipping, pricing, and account-setup issues, and help keep deliveries on time. I work closely with sales teams and customers while using Excel and internal order-management portals.

I've also led bookstore operations at Barnes & Noble College, including inventory, merchandising, staff training, events, and sales strategies. My background in digital design and marketing supports my detail-focused approach to customer accounts, workflows, and team collaboration.

Experience

Work history, roles, and key accomplishments

Current

Order Management Specialist

Current

LG Electronics USA

Jan 2024 - Present (2 years 9 months)

Manage 60+ customer accounts for the Home Appliance division, serving as the main point of contact for order-related inquiries. Collaborate daily with sales team and external customers to resolve issues and ensure on-time deliveries.

Excel Order Processing Account Management Troubleshooting Problem Solving team training Internal Portal Systems Customer Portal

Target Security Specialist

Target

Jan 2022 - Dec 2024 (2 years 11 months)

Monitored store and parking lot to ensure safety and prevent loss. Responded to incidents, conducted theft prevention, and supported store operations through safety compliance.

Surveillance Systems Security Technology Theft prevention Incident Response Safety Compliance Loss Prevention

Graphic Design Intern

BCC Design Studio

Jan 2020 - Dec 2022 (2 years 11 months)

Supported design team with creative development and production of marketing materials in a fast-paced environment. Gained hands-on experience in brand development, content creation, marketing, UX/UI design, and client collaboration.

Graphic Design Brand Development Content Creation Marketing UX UI Design Client Collaboration

Bookstore Manager

Barnes & Noble College

Jan 2016 - Dec 2022 (6 years 11 months)

Oversaw daily operations, including financial performance, inventory, merchandising, and coordinated events. Supervised and trained staff to ensure high-quality customer service and developed sales strategies to drive revenue.

Operations Management Inventory Management Merchandising Staff Supervision Training Sales Strategy Financial Performance Customer Service