Open to opportunities

Samantha Eddy

@samanthaeddy

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Experienced customer service agent with a focus on satisfaction and efficiency.

Zimbabwe

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What I'm looking for

I am seeking a role that offers a blend of remote and in-office work, allowing me to leverage my customer service skills while maintaining a healthy work-life balance.

I am a skilled customer service professional with over 6 years of experience dedicated to enhancing customer satisfaction. My proactive approach has led to a 30% reduction in customer complaints and a 20% increase in satisfaction ratings. I excel in call handling, time management, and relationship building, ensuring that I meet and anticipate customer needs effectively.

In my recent role as a Leasing Consultant at Entrata Leasing Center, I improved the feedback system, resulting in a 25% increase in positive reviews. My experience as a Laboratory Technician at Triple O International further honed my problem-solving skills, achieving a 98% success rate in patient treatment plans. I am proficient in customer service software and CRM systems, which have been instrumental in my success.

Experience

Work history, roles, and key accomplishments

Leasing Consultant

Entrata Leasing Center

Oct 2021 - Present (3 years 9 months)

Improved the feedback system at Entrata Leasing with a 25% increase in positive reviews and a 20% decrease in negative ones. Ensured professional and integrity-based representation of Entrata.

Time Management Customer Satisfaction Relationship Building Data Entry Documentation CRM Systems

Laboratory Technician

Triple O International

Jan 2019 - Present (6 years 6 months)

Created special plans for patient's treatment, achieving a 98% success rate and improving patient satisfaction by 15%. Developed better plastic braces to improve patient's treatment.

Communication Problem Solving Technology Attention To Detail

Education

Degrees, certifications, and relevant coursework

Collin College

Certification, Medical Billing and Coding

Currently pursuing a Medical Billing and Coding Certification. This program focuses on the essential skills required for medical administrative tasks, including billing procedures and coding practices.

North Central Texas College

Diploma, General Education

Completed a General Education Diploma, providing a foundation in various academic subjects. This diploma demonstrates a broad understanding of core educational principles.