Samad User
@samaduser2
Customer-focused hospitality and retail manager with operations and service experience.
United KingdomWhat I'm looking for
I am an operations-focused manager and customer service professional with hands-on experience in hospitality, retail, warehouse, and pharmacy environments. I have overseen daily restaurant operations, managed teams, handled finances and supplier relationships, and delivered strong service standards.
I have frontline customer support experience handling inquiries across phone, email and chat, processing orders and returns, and resolving complaints, plus warehouse and pharmacy assistant roles where accuracy and compliance were essential. I am comfortable with inventory systems, point-of-sale operations, and basic bookkeeping.
I bring practical skills in MS Office, MS Excel, QuickBooks and ledger management, hold an AAT bookkeeping certification, and seek roles where I can apply my operations, customer service and team leadership experience to improve efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
NLCustomer Service Advisor
Nisbets Ltd
Feb 2025 - Jul 2025 (5 months)
Handled customer inquiries via phone, email, and chat, processed orders and returns, and resolved complaints to maintain high customer satisfaction and accurate records.
Restaurant Manager
Old India
Jan 2021 - Feb 2025 (4 years 1 month)
Oversaw daily restaurant operations, trained staff, managed inventory and finances, and implemented marketing strategies to boost sales and ensure compliance with health and safety standards.
ACWarehouse Assistant
Amazon Distribution Centre
Mar 2024 - May 2024 (2 months)
Performed receiving, stocking, picking, packing, and shipping of orders while maintaining a safe work environment and collaborating with team members to meet targets.
Pharmacy Assistant
Jhoots Pharmacy
Nov 2023 - Mar 2024 (4 months)
Assisted in dispensing prescriptions, managed medication stock, provided customer guidance on medication and preventive care, and maintained accurate records including doctor notes.
DMFront Desk Associate
Managed guest check-ins/check-outs, handled enquiries, provided room information and upsold services to enhance guest experience during summer season.
Education
Degrees, certifications, and relevant coursework
CCCity of Bristol College
Level 3 Extended Diploma, Engineering
2017 - 2020
Grade: DMM
Completed Level 3 Extended Diploma in Engineering with supporting Level 2 qualifications in Engineering and Information Technology; achieved DMM on Level 3.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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