Open to opportunities

Joao Silva

@joaosilva

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Experienced Pharmacy Technician and Manager dedicated to patient care.

United Kingdom

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What I'm looking for

I am looking for a role that values patient care, offers growth opportunities, and fosters a collaborative team environment.

I am a highly self-motivated and confident Pharmacy Technician and Manager with extensive experience in pharmacy operations and customer service. My journey in the pharmacy sector has equipped me with a strong background in science and a commitment to providing high-quality patient care. I thrive in dynamic environments where I can utilize my problem-solving and communication skills to enhance patient experiences and ensure operational efficiency.

In my current role at Groves Pharmacy, I oversee daily operations, manage staff, and ensure compliance with health regulations. My responsibilities include customer servicing, prescription processing, and organizing health campaigns. I take pride in my ability to de-escalate conflicts and work effectively within a team, always striving to innovate and improve processes for better patient outcomes.

With a passion for continuous learning, I am eager to embrace new challenges and contribute to a team that values quality care and patient satisfaction. My diverse experiences, from financial advising to pharmacy management, have honed my organizational and leadership skills, making me a versatile asset in any healthcare setting.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Technician and Manager

Current

Groves Pharmacy

Jun 2024 - Present (1 year)

Promoted to Pharmacy Technician and Manager, overseeing daily operations and staff. Managed SOPs, ensured GDPR compliance, and coordinated Discharge Medicine Services and Health Living Pharmacy initiatives.

Pharmacy Operations Customer Service Blister Pack Preparation SOP Development GDPR Compliance Data Security

Dispenser

Groves Pharmacy

Jun 2021 - May 2024 (2 years 11 months)

Worked as a dispenser, quickly adapting to the role and excelling in all expected tasks. Responsibilities included customer servicing, processing prescriptions, and preparing blister packs.

Customer Service Blister Pack Preparation Task Management

Financial and Insurance Adviser

Eunisure LTD

Mar 2019 - May 2021 (2 years 2 months)

Operated as a self-employed financial and insurance adviser, developing strong customer service and selling techniques. Managed personal business operations, including client databases, marketing, leadership, and financial management.

Customer Service Organizational Skills Client Relationship Management Marketing Strategy Leadership Financial Management Business Operations

Counter Assistant

Bellevue Pharmacy

Jun 2016 - Sep 2018 (2 years 3 months)

Acquired strong customer service and teamwork skills in a pharmacy setting. Applied knowledge of diseases and treatments, advising clients on medicines and necessary precautions.

Customer Service Teamwork Medicine Advising

Minicab Driver

Hurlingham cars LTD

Feb 2016 - Jun 2016 (4 months)

Developed enhanced politeness and professional manners through frequent interaction with diverse clientele. Provided reliable transportation services, focusing on customer satisfaction and safety.

Customer Service Professional Manner Communication

Minicab Driver

UBER

Sep 2015 - Jun 2016 (9 months)

Enhanced customer servicing skills through daily interactions with diverse passengers, maintaining a well-mannered and polite posture. Managed personal finances, including tax assessment, which developed strong organizational skills.

Customer Service Financial Management Organizational Skills Time Management

Education

Degrees, certifications, and relevant coursework

Kingston University

Coursework undertaken in Biomedical Science, Biomedical Science

Commenced studies in Biomedical Science, gaining foundational knowledge in the field. Currently on a break from studies due to parental reasons.

Kingston University

Coursework undertaken, Biomedical Science

Commenced studies in Biomedical Science, gaining foundational knowledge in the field. Currently on a break from studies due to parental reasons.

Buttercups Training

Level 3 Pharmacy Technician (Integrated) Apprenticeship Programme, Pharmacy Technician

Completed an integrated apprenticeship program to become a Level 3 Pharmacy Technician. This training equipped me with comprehensive knowledge and practical skills in pharmacy operations and patient care.

Westminster Kingsway College

Access to Higher Education Diploma: Pharmacy and Biomedical Sciences Level 3, Pharmacy and Biomedical Sciences

Grade: Merits and Distinctions

Studied Chemistry, Pharmacy and Biomedical studies, Biology, and Maths. Successfully completed the diploma, achieving merits and distinctions.

Hammersmith College

BTEC L2 in Applied Sciences, Applied Sciences

Grade: Merit and Distinction

Learned key scientific principles in chemistry, energy, biology, scientific skills, and the application of science. Completed the program with merit and distinction grades.

Edexcel

Edexcel ESOL (English for Speakers of Other Languages) L1+ GCSE Maths, English and Mathematics

Grade: Distinction (ESOL), Grade A (GCSE Maths)

Focused on English and Maths studies, successfully passing with distinction in ESOL. Achieved a grade A in GCSE Maths.

Hammersmith College

Edexcel ESOL (English for Speakers of Other Languages) L1 + GCSE Maths, English and Mathematics

Grade: Distinction (ESOL), Grade A (GCSE Maths)

Focused on English and Maths studies. Passed with distinction in ESOL and achieved a grade A in GCSE Maths.

Escola Secundaria Da Maia

Secondary School Education (Equivalent to year 11 in UK), General Studies

Studied various subjects including Portuguese, Maths, Basic English, Geography, History, Basic French, Physics, Chemistry, Biology, Arts & Physical Education. This education provided a broad academic foundation.