Salwan Khazael
@salwankhazael
IT technician and instructor combining hands-on support, troubleshooting, and customer service experience.
CanadaWhat I'm looking for
I am an IT technician and instructor with practical experience in desktop support, system maintenance, and technical training. I bring a strong work ethic, attention to detail, and a dedication to continuous technical improvement.
In customer-facing roles I have handled front-desk duties, call handling, and timely resolution of product and service issues while maintaining excellent client relations. I have experience troubleshooting hardware, software, networks, security systems, and malware removal.
As an online Microsoft Office and IT instructor I developed lesson plans, led interactive lectures, evaluated student performance, and provided timely hardware/software support to learners. I have also supervised projects and lab work in an engineering education setting.
My background includes roles in deskside support, retail technical sales, and security-system operations, supported by a Mechanical Engineering degree, a computer support technician diploma, CompTIA-style IT training, and security licensing. I am self-motivated, patient, and focused on delivering reliable technical service.
Experience
Work history, roles, and key accomplishments
Maintenance Technician
Uruk Electronic
Sep 2024 - Present (1 year 5 months)
Provide customer service and front-desk support while maintaining and troubleshooting desktop, laptop, mobile, network and peripheral hardware/software; documented resolutions and improved device reliability for clients.
Information Technology Instructor
Alison College
Jan 2021 - Aug 2024 (3 years 7 months)
Delivered online IT and Microsoft Office instruction, prepared lesson plans and curriculum materials, evaluated student performance, and provided timely hardware/software/network support to enhance the student experience.
Deskside IT Support
Bit By Bit Computer Services
Jul 2020 - Sep 2020 (2 months)
Performed installations, hardware moves and builds, configured systems and peripherals, and diagnosed/resolved hardware and software issues to optimize infrastructure performance and user experience.
Security Officer
Paladin Security
Nov 2015 - Dec 2019 (4 years 1 month)
Operated OnGuard and C-Cure systems, conducted surveillance and CCTV monitoring, and prepared detailed reports on daily activities, incidents and irregularities to maintain site security and compliance.
Assistant Instructor
College of Engineering
Aug 2013 - Jun 2014 (10 months)
Instructed and assessed undergraduate mechanical engineering students, prepared and supervised laboratory work and design projects, and supported curriculum delivery in materials and machine courses.
Sales & Support Representative
Tiba Computer Store
Jan 2011 - Jan 2014 (3 years)
Provided retail sales, customer service, installation and maintenance of desktop computers; delivered remote and in-person troubleshooting for hardware, software and network issues to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Chinook Learning Services
Certificate, English as a Second Language
2015 - 2015
Completed an ESL Accelerated program to improve English language proficiency.
College of Engineering, University of Baghdad
Bachelor of Engineering, Mechanical Engineering
Earned a university degree in Mechanical Engineering with coursework and laboratory supervision experience.
Robertson College
Diploma, Information Technology
Completed a Computer Support Technician diploma program focused on desktop support, hardware, and software maintenance.
Columbia College
Certificate, Security Training
2014 - 2014
Completed a security training course and exam for security industry certification.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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