Open to opportunities

Ana Mecani

@anamecani

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Customer-focused IT technician with hands-on support, analytics, and strong problem-solving skills.

Canada

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What I'm looking for

I seek a hands-on technical support or junior systems role where I can apply troubleshooting, analytics, and customer-service skills while growing in systems and network administration.

I am a Computer Systems Technician graduate with concentrations in Operating Systems, Networking, and IT Support, and practical customer-facing experience across retail and service roles. I combine technical knowledge—Linux, Azure DevOps, Power BI—and practical soft skills to deliver reliable support and clear communication.

In customer service roles I processed high-volume transactions, managed inventory accuracy, and resolved issues quickly, demonstrating attention to detail and professionalism under pressure. I hold certifications in Leading High-Performance Teams and a Professional Soft Skills pathway focused on client service and collaboration.

I am driven to apply technical skills and teamwork to operational and support roles where I can improve processes, contribute to a positive customer experience, and grow further in analytics and systems support.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Petro-Canada

Apr 2020 - Jul 2020 (3 months)

Processed high-volume transactions accurately and maintained cash records while resolving customer issues efficiently in a fast-paced retail environment.

Cash Handling Customer Service Inventory Management Problem Solving Communication

Sales Associate

Toys “R” Us

Sep 2019 - Jan 2020 (4 months)

Provided in-person and phone customer support, assisted customers locating products, and maintained organized displays while monitoring inventory levels.

Customer Support Merchandising Product Knowledge Phone Communication Team Collaboration

Sales Associate

Polo Ralph Lauren Factory Outlet Store

May 2018 - Aug 2019 (1 year 3 months)

Processed POS transactions and maintained inventory organization and merchandise presentation while resolving customer concerns professionally.

Cash Handling Merchandising Customer Service Teamwork Retail Operations

Cash Register Operator

Loblaws Inc.

Apr 2017 - Aug 2018 (1 year 4 months)

Handled large volumes of transactions with speed and accuracy, verified pricing and promotions, and balanced cash registers at shift end while providing efficient peak-period service.

Cashiering Transaction Processing Customer Service Time Management Accuracy

Education

Degrees, certifications, and relevant coursework

Algonquin College

Diploma, Computer Systems Technician

Diploma in Computer Systems Technician with concentrations in Operating Systems, Networking, and IT Support; coursework included Linux, Networking Fundamentals, IT Security, Windows, technical documentation, and end-user support.