Daniel Awe

I am a versatile IT professional with over 5 years of experience in delivering advanced technical support and innovative solutions in dynamic environments. My expertise lies in troubleshooting complex technical issues, providing mentorship to junior staff, and enhancing system efficiency. I am proficient in network management, cybersecurity, and customer relations, and I aim to leverage my strong technical acumen and proactive problem-solving skills as an IT Level 2 Support Specialist at BruntWork.

Throughout my career, I have consistently achieved significant improvements in system efficiency and customer satisfaction. For instance, while working at Awesoft Technologies, I resolved technical issues that enhanced system efficiency by 10% and boosted customer satisfaction by 20%. My ability to implement advanced troubleshooting protocols has streamlined incident resolution processes, reducing average response times significantly. I have also developed user-friendly documentation and training materials, fostering a culture of continuous learning and improvement.

My commitment to excellence is further demonstrated through my educational pursuits, including an Advanced Diploma in Cybersecurity and various certifications. I am dedicated to staying current with evolving technologies and am ready to take on select Level 3 responsibilities. I believe that my technical proficiency, combined with my strong communication skills, positions me as a valuable asset to any team.