Saloni Subba
@salonisubba
Front Office professional on luxury cruises with 2+ years of guest service expertise and coordinated operations.
IndiaWhat I'm looking for
I currently work in the Front Office department on a cruise ship, and I’ve successfully completed two contracts. Onboard, I deliver premium guest services to international sailors, manage check-in, embarkation, debarkation, and handle guest account queries with accuracy and strong service standards.
Previously, I built my foundation as a Front Office Associate at Courtyard By Marriott, managing online and phone reservations, welcoming guests, and responding to complaints professionally while maintaining up-to-date booking and payment records. I also bring customer-facing experience as an F&B Hostess at The Leela Palace, where I handled reservations, answered incoming calls, and ensured guests were happy with food and service. Earlier, as a Sr. Process Associate in workers’ compensation intake coordination, I helped coordinate patient care by ensuring information was recorded correctly and supporting future appointment planning—experience that strengthens my attention to detail and communication.
Experience
Work history, roles, and key accomplishments
Provided premium guest services to international guests onboard a USA-based luxury cruise line, handling check-in, embarkation, debarkation, and guest account queries. Managed reservations, complaints, and special requests via call, chat, email, or in person while maintaining billing accuracy and compliance with company SOPs.
Intake Coordinator (Worker Comp)
One Call
Jan 2022 - Jan 2023 (1 year)
Coordinated healthcare workers’ compensation intake, ensuring patients at healthcare facilities received needed care and that all information was recorded correctly. Supported scheduling and coordination of future appointments, procedures, and treatment based on patient conditions.
Front Office Associate
Courtyard By Marriott
Jan 2018 - Jan 2021 (3 years)
Handled hotel check-in and check-out, managing phone and online reservations and assigning rooms to guests. Addressed complaints professionally, upsold amenities and services when appropriate, and maintained updated booking and payment records.
Food & Beverage Hostess
The Leela Palace
Jan 2017 - Jan 2018 (1 year)
Managed restaurant reservations and answered incoming calls, addressing customer queries and ensuring guests were happy with food and service. Maintained a clean reception area, assigned guests to preferred tables using rotation, and supported other restaurant roles as needed.
Education
Degrees, certifications, and relevant coursework
Jettwings Institute, Siliguri
Diploma, Air Hostess & Hospitality
2016 - 2017
Completed a diploma in Air Hostess and Hospitality training.
St. Joseph Girls Higher Secondary School
High School, Humanities
2014 - 2016
Completed high school studies in the Humanities stream.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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