Hitaxi solanki

Processed orders and payments using POS systems, assisted guests with menu selections and handled customer complaints to ensure dining satisfaction and maintain restaurant standards.

Coordinated and planned hotel, leisure, air, tour and cruise arrangements and created tour packages, ensuring seamless travel experiences and compliance with carrier regulations and travel restrictions.

Managed guest reservations, posted charges and coordinated with housekeeping and maintenance to resolve room issues while handling phone communications and supporting guest needs.

Handled guest check-ins/check-outs, collected payment information, provided local recommendations and assisted customers in obtaining hotel services to ensure smooth arrivals and departures.

Created travel itineraries and packages, coordinated hotel, air and cruise arrangements, prepared travel documents and arranged insurance for clients during internship.

Processed room service orders with high accuracy, handled special requests and verified diner satisfaction to maintain service quality and reduce complaints.

Grade: Distinction (Top 5%)

Completed a Masters in Tourism focusing on economic impact, graduating with distinction and ranked in the top 5% of the class.

Obtained a Level 3 professional certificate in Reception in Tourist Accommodation (HOTA0308).

Completed a Bachelor of Business Administration with focus on Aviation, Hospitality and Tours & Travel Management.

Completed vocational training in aviation, hospitality and tours & travel management.

Completed high school diploma with vocational focus in culinary and tourism subjects.