At Motive, I replaced team-by-team tracking with one operating model across 350+ initiatives, raising on-time delivery from 75% to above 95%. I also simplified Technical Support and Service Delivery, helping reduce the ticket backlog and ticket volume by up to 25%.
I rebuilt Motive’s development lifecycle as an AI-first process with mandatory human review gates, cutting ship time from 12 weeks to 5 with zero production incidents. I led adoption across Backend, Frontend, QA and Product teams, reaching 80–90% task automation on standard workflows while keeping AI spend to a $50–100 per-PR benchmark.
I lead an 18-person organisation covering the full portfolio and work directly with the CTO and CEO. Before Motive, I worked in project management and network planning at Bell Canada, including coordinating the conversion of 350 mobile sites to 5G on a live network with zero planned downtime.
