Cindy Tan

Own end-to-end delivery of data-driven, cross-functional product launches from inception to MVP and help teams exceed revenue and unit targets. Shipped Canada’s first agentic AI and LLM-powered solutions and embedded AI automation into program workflows while leading intake/governance and change management for adoption.

Led communications and engagement programs aligned to organizational strategic objectives and designed structured technical programs with globally distributed stakeholders. Established streamlined project processes to increase throughput and owned vendor evaluation, implementing three new tools to improve collaboration and reduce tooling spend.

Managed end-to-end cross-functional delivery of multiple concurrent creative projects, ensuring on-time delivery, accuracy, and budget adherence. Mitigated high-complexity risks and dependencies via clear ownership and delegation, and built stakeholder partnerships to strengthen content strategy and client satisfaction.

Led cross-functional teams of 25+ across client services, strategy, product, UX/UI, engineering, QA, data, and content, delivering multi-million-dollar technical programs. Managed full delivery lifecycle (resourcing, timelines, scope, deliverables, budgeting, reporting, and change requests) and reduced scope-related delivery delays by proactively identifying and mitigating risks.

Transitioned from the Foodmaestro team to Walmart after acquisition, supporting continuity across client accounts. Drove client relationship management and portfolio growth while overseeing contracts, renewals, change requests, and budgets, improving delivery quality and team efficiency through structured processes.

Led and mentored a team of project managers and specialists, establishing project vision, workflows, scope, timelines, and resource plans across a portfolio of initiatives. Owned the Dasher Experience for Canada using data analysis to drive operational improvements that enhanced performance metrics and driver satisfaction.

Directed end-to-end SaaS delivery for investor relations and capital markets clients, managing concurrent web and mobile programs. Oversaw scope, timelines, dependencies, QA, and risk mitigation across up to 20 implementations and exceeded delivery targets while maintaining budget, timeline, quality, and client satisfaction.

Earned an Honours Bachelor of Science degree at the University of Toronto.

Completed Mandarin language studies at Beijing Language and Culture University.