SALMAN Slapvibe

With over 5 years of experience in customer support, team leadership, quality analysis, and content writing, I have developed a strong ability to deliver high-quality work and resolve complex customer issues. My journey has been marked by a commitment to excellence, where I have successfully led teams to achieve organizational goals while fostering strong customer relationships.

At SPRINGBORD (Amazon SageMaker), I was promoted to Quality Analyst within just 9 months due to my exceptional performance in customer retention and team management. I led a team of customer satisfaction executives, overseeing projects and ensuring timely delivery with high-quality standards. My role involved conducting quality audits, providing constructive feedback, and training team members to enhance overall quality, which significantly contributed to our team's success.

Prior to that, I worked as a Senior Customer Support Executive at OCONNEQT, where I managed customer complaints on social media platforms and handled escalated cases effectively. My efforts consistently led to improved service ratings and customer loyalty, showcasing my dedication to customer satisfaction and process improvement.